• In-stock items: 2–3 business days
• Made-to-order: 1–3 days production + 9–14 days shipping (total: 10–17 days)
• Preorders: Shipping time listed on the product page
  
  Some items ship separately. We’ll show all timeframes at checkout.
  

Yes, we ship worldwide. Some countries have restrictions or longer delivery times. You’ll see what’s available at checkout. Customs or import fees are your responsibility.

Email us at heartlessrealitybusiness@gmail.com as soon as possible. If your order hasn’t shipped, we’ll try to make the change. Once it’s in progress or shipped, it’s final.

Returns are accepted within 14 days if items are:

• Unworn
• In original condition
• Tags still attached
  Final sale & limited drop items can’t be returned.
  If something arrives damaged, contact us within 48 hours with photos.
  

Yes, you’re responsible for return shipping costs. Shipping fees are non-refundable, and if you get a refund, the return shipping cost will be deducted.

Check the sizing guide on the product page. Most pieces have a relaxed fit.
Go true-to-size for a standard look, or size up for a looser fit.
Still unsure? Hit us up; we’ll help.

Most drops are limited. If anything restocks, you’ll hear about it on our newsletter or @heartlessrealityofficial on Instagram.

Once your package is handed off to USPS/UPS, it’s their responsibility to deliver it. If it’s lost, damaged, or marked delivered but missing, contact the carrier directly. We’ll help track it if we can.