Returns & Exchanges

Returns

We accept returns within 14 days of delivery.

Items must be:

  • Unworn
  • Unwashed
  • In original condition with tags attached

Returns outside of this window will not be accepted.

Exchanges

We don’t offer direct exchanges right now.

If you need a different size or item, return your original order and place a new one.

Final Sale Items

All final sale items and limited drops are non-returnable.

If it was marked “Final Sale” at checkout, it’s final.

Return Shipping

Customers are responsible for all return shipping costs.

We recommend using a trackable service. We’re not responsible for returns lost in transit.

Refunds

Refunds are issued to the original payment method once the item is received and approved.

Please allow up to 10 business days for processing, depending on your bank.

Damaged or Wrong Items

If your order arrives damaged or incorrect, contact us within 5 days of delivery at

heartlessrealitybusiness@gmail.com

Include your order number and clear photos we’ll take care of it.